RISESPARitual of Serenity
Резервирайте
RISESPARitual of SerenityРезервирайте

Политика за предоставяне и възстановяване на суми

Last updated: 11 July 2026

Накратко: услугите се предоставят лично в Rise SPA Old City на резервираните дата и час — няма физическа доставка. Можете да анулирате или пренасрочите безплатно чрез WhatsApp до 24 часа преди Вашия час. Плащането се извършва на място в деня на Вашето посещение, в брой или с карта; не се събира нито онлайн плащане, нито депозит, така че при анулиране няма какво да се възстановява. Пълният текст по-долу е на английски език.

1. Service Delivery

Services purchased through Rise SPA (massage, hammam, sauna, steam room, pool sessions and packages) involve no physical shipment. They are performed in person at Rise SPA Old City (Balabanağa Mah. Vidinli Tevfikpaşa Cd. No:14, 34134 Fatih/Istanbul) on the date and time stated in your reservation.

A confirmation with a tracking code is sent via WhatsApp or e-mail to the contact details provided at booking; this code is the proof of your reservation.

2. Cancellation & Changes

  • You may cancel or reschedule free of charge via WhatsApp (+90 850 303 64 26) up to 24 hours before your appointment time.
  • No prepayment is collected for a reservation, so a cancellation leaves nothing to refund. For cancellations made less than 24 hours before the appointment, or in case of a no-show, we reserve the right to request pre-confirmation for future reservations.
  • If we are unable to provide the service for reasons attributable to the facility, your reservation is moved to a new date free of charge; if payment was already made at the facility, the full amount is refunded there.

3. Refunds

  • The service fee is collected at the facility on the day of your visit — in cash (₺ and €) or by credit or debit card — not at the time of booking. No online payment or deposit is taken.
  • A cancelled reservation therefore leaves nothing to refund; a refund only arises after a payment has been made at the facility.
  • Where a refund is due for a service paid at the facility, it is made at the facility by the same payment method. For card payments the amount appears on your statement within 7–14 business days, depending on your bank.

4. Contact

For cancellations, changes and refunds: WhatsApp/Phone +90 850 303 64 26 · E-mail info@risespa.com.tr

Seller: YAKUT BEYNELMİLEL OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ — Balabanağa Mah. Vidinli Tevfikpaşa Cd. No:14, 34134 Fatih/Istanbul, Türkiye — Hocapaşa Tax Office 9290027433 — Istanbul Chamber of Commerce registry no 218389