Договор за продажба от разстояние

Last updated: 11 July 2026

Накратко: настоящият договор урежда резервациите на спа услуги в Rise SPA съгласно турския Закон № 6502 за защита на потребителите. Услугите се предоставят на резервираните дата и час в нашия обект в Стария град; няма физическа доставка. Плащането се извършва на място в деня на Вашето посещение, в брой или с карта — не се събира нито онлайн плащане, нито депозит и ние никога не виждаме и не съхраняваме данните на Вашата карта. Тъй като това са услуги за свободното време, резервирани за определена дата, законовото право на отказ не се прилага — въпреки това предоставяме безплатно анулиране до 24 часа преди Вашия час, а тъй като нищо не се плаща предварително, няма какво да се възстановява. Спорове: арбитражните комисии за потребителите / потребителските съдилища в Истанбул. Правно обвързващият текст по-долу е на турски език.

1. Parties

SELLER: YAKUT BEYNELMİLEL OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ
Address: Balabanağa Mah. Vidinli Tevfikpaşa Cd. No:14, 34134 Fatih/Istanbul, Türkiye
Tax Office / No: Hocapaşa — 9290027433
Trade registry: Istanbul Chamber of Commerce — registry no 218389
Phone: +90 850 303 64 26 · E-mail: info@risespa.com.tr
Place of service: Rise SPA Old City — AHC Old City Hotel, 6th floor, same address

BUYER: the natural person whose details appear on the reservation form and who places a reservation/purchase through the Seller's website or online channels.

2. Subject

This agreement sets out the parties' rights and obligations under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and performance of the spa and wellness services (massage, hammam, sauna, steam room, pool sessions and packages) whose characteristics and price are stated on the website at the time of booking.

3. Services & Price

The service type, duration and the sales price including all taxes are as published on the website at the moment of booking and cannot be changed to the Buyer's detriment after confirmation.
Services are performed in person at the place of service on the booked date and time; no physical delivery takes place.

4. Payment

The service fee is collected at the Place of Service on the day the service is provided — in cash (₺ and €) or by credit or debit card — not at the time of booking. No online payment or deposit is taken; the reservation is created without prepayment. The Seller does not request, see or store the Buyer's card details at any stage.

5. Right of Withdrawal & Cancellation

Under Article 15/1-g of the Distance Contracts Regulation, the statutory right of withdrawal does not apply to leisure services booked for a specific date.
Nevertheless, the Seller grants free cancellation or rescheduling via WhatsApp up to 24 hours before the appointment. As no prepayment is collected for a reservation, a cancellation leaves nothing to refund.
For cancellations made less than 24 hours before the appointment, or in case of a no-show, no amount is charged to the Buyer; the Seller reserves the right to request pre-confirmation for future reservations.
If the Seller cannot perform the service, the reservation is rescheduled free of charge at the Buyer's choice; where payment was already made at the Place of Service, the full amount is refunded.

6. Disputes

Consumer Arbitration Committees (within the monetary limits announced annually) and Consumer Courts at the Buyer's place of purchase or residence in Türkiye are competent for disputes arising from this agreement.

7. Entry into Force

By completing a reservation on the website the Buyer accepts all terms of this agreement; it enters into force when the reservation confirmation is delivered to the Buyer.

This translation is provided for convenience; the legally binding version of this agreement is the Turkish text available at /tr/mesafeli-satis.