Contrat de vente à distance

Last updated: 11 July 2026

En bref : le présent contrat régit les réservations de prestations de spa auprès de Rise SPA, conformément à la loi turque n° 6502 relative à la protection des consommateurs. Les prestations sont fournies à la date et à l'heure réservées, dans notre établissement de la vieille ville ; il n'y a aucune livraison physique. Le paiement s'effectue sur place le jour de votre visite, en espèces ou par carte — aucun paiement en ligne ni acompte n'est perçu, et nous ne voyons ni ne conservons jamais les données de votre carte. S'agissant de prestations de loisirs réservées pour une date déterminée, le droit de rétractation légal ne s'applique pas — nous accordons toutefois une annulation gratuite jusqu'à 24 heures avant votre rendez-vous, et comme rien n'est payé à l'avance, il n'y a rien à rembourser. Litiges : commissions d'arbitrage des consommateurs / tribunaux de la consommation d'Istanbul. Le texte juridiquement contraignant ci-dessous est en turc.

1. Parties

SELLER: YAKUT BEYNELMİLEL OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ
Address: Balabanağa Mah. Vidinli Tevfikpaşa Cd. No:14, 34134 Fatih/Istanbul, Türkiye
Tax Office / No: Hocapaşa — 9290027433
Trade registry: Istanbul Chamber of Commerce — registry no 218389
Phone: +90 850 303 64 26 · E-mail: info@risespa.com.tr
Place of service: Rise SPA Old City — AHC Old City Hotel, 6th floor, same address

BUYER: the natural person whose details appear on the reservation form and who places a reservation/purchase through the Seller's website or online channels.

2. Subject

This agreement sets out the parties' rights and obligations under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and performance of the spa and wellness services (massage, hammam, sauna, steam room, pool sessions and packages) whose characteristics and price are stated on the website at the time of booking.

3. Services & Price

The service type, duration and the sales price including all taxes are as published on the website at the moment of booking and cannot be changed to the Buyer's detriment after confirmation.
Services are performed in person at the place of service on the booked date and time; no physical delivery takes place.

4. Payment

The service fee is collected at the Place of Service on the day the service is provided — in cash (₺ and €) or by credit or debit card — not at the time of booking. No online payment or deposit is taken; the reservation is created without prepayment. The Seller does not request, see or store the Buyer's card details at any stage.

5. Right of Withdrawal & Cancellation

Under Article 15/1-g of the Distance Contracts Regulation, the statutory right of withdrawal does not apply to leisure services booked for a specific date.
Nevertheless, the Seller grants free cancellation or rescheduling via WhatsApp up to 24 hours before the appointment. As no prepayment is collected for a reservation, a cancellation leaves nothing to refund.
For cancellations made less than 24 hours before the appointment, or in case of a no-show, no amount is charged to the Buyer; the Seller reserves the right to request pre-confirmation for future reservations.
If the Seller cannot perform the service, the reservation is rescheduled free of charge at the Buyer's choice; where payment was already made at the Place of Service, the full amount is refunded.

6. Disputes

Consumer Arbitration Committees (within the monetary limits announced annually) and Consumer Courts at the Buyer's place of purchase or residence in Türkiye are competent for disputes arising from this agreement.

7. Entry into Force

By completing a reservation on the website the Buyer accepts all terms of this agreement; it enters into force when the reservation confirmation is delivered to the Buyer.

This translation is provided for convenience; the legally binding version of this agreement is the Turkish text available at /tr/mesafeli-satis.